At step-iptv.online, we want to ensure that you are 100% satisfied with your purchase. If you have technical or sales inquiries, feel free to contact us. However, if you feel that the service you purchased is not the best fit for your needs and you have tried to resolve the issues with our support, we want to clarify the matter.
While we would like to know how the issues arose or how we can improve, please follow the instructions below to receive a full refund within 2 days from your purchase date. If the 2 days have elapsed and you still have an issue, you can contact us at any time through our chat support on our website, via a ticket on your account, through the WhatsApp number, or by email to resolve your problem.
To request a refund, please follow the steps below to send your refund request to us:
1. Use the contact form to request your refund;
2. Use the same email address you used to purchase our services;
3. To assist and respond to your request;
4. Provide your invoice number.
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